IBPS CRP CSA-XVI Recruitment 2026 (Customer Service Associate)
The Institute of Banking Personnel Selection (IBPS) has released the CRP CSA-XVI Recruitment Notification 2026 for the recruitment of Customer Service Associates (CSA), formerly known as IBPS Clerk. This recruitment drive is being conducted for vacancies in various Participating Public Sector Banks for the 2027–28 recruitment cycle. Eligible candidates can apply online through the official IBPS website within the prescribed application period. (IBPS)
Important Dates
| Event | Date |
|---|---|
| Online Application Starts | 01 August 2026 |
| Last Date to Apply | 21 August 2026 |
| Last Date for Fee Payment | 21 August 2026 |
| Application Correction Window | After Registration (IBPS will notify separately) |
| Pre-Examination Training (PET) | September 2026 |
| Preliminary Examination | October 2026 |
| Preliminary Result | November 2026 |
| Main Examination | December 2026 |
| Provisional Allotment | March 2027 |
Participating Banks
Recruitment will be conducted for the following Public Sector Banks:
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab National Bank
- Punjab & Sind Bank
- UCO Bank
- Union Bank of India
Post Name
Customer Service Associate (CSA)
(Previously known as IBPS Clerk)
Salary
Selected candidates will receive the following pay scale:
Basic Pay: ₹24,050 – ₹64,480
Apart from the basic salary, employees will receive several additional benefits, including:
- Dearness Allowance (DA)
- House Rent Allowance (HRA)
- Transport Allowance
- Medical Benefits
- Leave Benefits
- Pension and Other Bank Allowances
The exact salary package depends on the rules of the allotted participating bank.
Educational Qualification
Candidates must possess:
- A Bachelor's Degree (Graduation) in any discipline from a recognized university.
- Basic Computer Knowledge is mandatory.
- Candidates should have studied Computer as a subject or possess a Computer Certificate/Diploma.
- Candidates must be proficient in the local language of the State/UT for which they are applying.
Age Limit (As on 01 August 2026)
- Minimum Age: 20 Years
- Maximum Age: 28 Years
Candidate should be born between:
02 August 1998 and 01 August 2006 (both dates inclusive).
Age Relaxation
| Category | Relaxation |
|---|---|
| SC/ST | 5 Years |
| OBC (Non-Creamy Layer) | 3 Years |
| PwBD | 10 Years |
| Ex-Servicemen | As per Government Rules |
| Widows/Divorced Women | As per Government Rules |
Application Fee
| Category | Fee |
|---|---|
| SC / ST / PwBD / Ex-Servicemen | ₹175 |
| General / OBC / EWS | ₹850 |
Selection Process
The recruitment process consists of the following stages:
- Online Preliminary Examination
- Online Main Examination
- Local Language Proficiency Test (LLPT)
- Document Verification
- Provisional Allotment
There is no interview for this recruitment. Final merit is prepared based on the marks obtained in the Main Examination only.
Preliminary Examination Pattern
| Subject | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 Minutes |
| Numerical Ability | 35 | 35 | 20 Minutes |
| Reasoning Ability | 35 | 35 | 20 Minutes |
| Total | 100 | 100 | 60 Minutes |
Main Examination Pattern
| Subject | Questions | Marks | Time |
|---|---|---|---|
| General / Financial Awareness | 40 | 50 | 20 Minutes |
| General English | 40 | 40 | 35 Minutes |
| Reasoning Ability | 40 | 60 | 35 Minutes |
| Quantitative Aptitude | 40 | 50 | 35 Minutes |
| Total | 160 | 200 | 125 Minutes |
Negative Marking
- 0.25 marks will be deducted for every incorrect answer.
- No marks will be deducted for unanswered questions.
Local Language Requirement
Candidates applying for a particular State or Union Territory must be able to:
- Read
- Write
- Speak
- Understand
the specified local language of that State/UT.
Candidates who have studied the local language in Class 10 or above may be exempted from the Local Language Proficiency Test, subject to IBPS rules.
Required Documents
Candidates should keep the following documents ready:
- Graduation Degree/Mark Sheet
- Class 10 Certificate (Date of Birth Proof)
- Aadhaar Card/PAN Card/Passport/Voter ID/Driving Licence
- Passport Size Photograph
- Signature
- Category Certificate (SC/ST/OBC/EWS), if applicable
- PwBD Certificate (if applicable)
- Computer Qualification Certificate (if applicable)
Important Instructions
- Applications are accepted only in online mode.
- Candidates can apply for only one State or Union Territory.
- Examination centres will be allotted by IBPS.
- Carry the Admit Card and Original Photo ID to the examination centre.
- Candidates must preserve their Preliminary Exam Admit Card for the Main Examination.
- Final appointment will be subject to successful document verification and fulfillment of all eligibility conditions.
Official Website
Candidates should regularly visit the official IBPS website for notifications, admit cards, examination schedules, and result updates:
IBPS Official Website: www.ibps.in
Source: Information summarized from the official IBPS CRP CSA-XVI Detailed Notification 2026.
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